Buying from British Beds Worldwide around the world
Welcome! On this page you will find guidance on what to expect when you choose to trade with British Beds Worldwide Limited, wherever you live in the world, and lots of testimonials from our valued clients worldwide.
For more information about the process wherever you live in the world, please select your country from the list in "My Country" on the menu bar above.
Contacting Us: You can do this several ways:
• Use The Contact Request, Enquiry Form or Request a Quotation forms on this site; or
• Call us on 0044.1752.289578, leave your name and number and ask us to call you back; or
• By email to firstname.lastname@example.org.
Speaking English: At British Beds Worldwide we are English. One of us (Roger Charles) can converse (slowly) in French. If you do not speak English very well:-
Deutsch: Wenn Sie kein Englisch oder Franzözisch sprechen, schreiben Sie uns bitte auf Deutsch und wir werden einen Übersetzer / Dolmetscher zur Verfügung stellen, damit die Kommunikation ermöglicht wird.
Francais: Si vous ne parlez pas Anglais ou Français, n'hesitez pas à nous ecrire dans votre langue et nous ferrons appel à un traducteur/ interprète qui nous aidera à vous repondre.
Italiano: Se non parlate Inglese o Francese, per favore scriveteci nella vostra lingua e noi chiederemo ad un traduttore/ interprete di aiutarci a comunicare con voi.
Espanol: Hablamos ingles y frances pero en el caso en que no conozca ninguno de estos idiomas, por favor escríbanos en su propia lengua y contrataremos los servicios de un traductor o interprete para comunicarnos con usted.
Frequently asked First Questions:
These are some of the first questions many of our customers ask. Many others are answered in our FAQs section in the menu bar at the top of the page.
What do your prices include?
For all countries around the world the prices shown on our website include the product made to order especially for you (unless otherwise agreed when you place your order), export-wrapping by the manufacturer where necessary, and export customs clearance where appropriate. They exclude delivery and UK VAT. For an all-inclusive price and full details of what precisely is included and excluded, please call us on 0044.1752.289578 or submit either an Enquiry Form or a Request for a Quotation.
Must I pay the UK VAT?
In the EU:
Yes, if you are a private individual;
No, if you are a company and you have an EU VAT number, and the invoice is made out to your company, and you tell us that you will pay VAT in the destination EU country under the EU Reverse Charge Scheme.
Outside the EU:
No if shipping is carried out by our approved agents;
Yes, if you use your own shipping agent; but the UK VAT will be refunded to you if we receive proof of export within three months of the goods being delivered to your agent.
Where can I see and try the beds that are shown on this site?
You can see our own brands Dartmoor and ROGER CHARLES pocket-sprung beds and mattresses at a showroom in Devon by appointment with and accompanied by us; and you can see any Relyon or Dunlopillo product by appointment with and accompanied by us at the Steinhoff factory in Wellington, Somerset. All showrooms are within an hour’s drive of an international airport (*See Fly, Try and Buy below). We have no facility for showing you Millbrook products as they do not allow members of the public into their factory showroom.
*Our Fly, Try and Buy Service
If you pay us a non-refundable £100 commitment fee to contribute to initial expenses we shall gladly meet you at the station or airport that is nearest to the appropriate showroom, accompany you on your visit and return you to your station or airport afterwards. If you order a bed or mattress from us within three months costing more than £1500GBP, we shall deduct the £100 from your invoice.
How can you help me if I am unable to travel to see your beds?
This is how 90% of our valued clients buy their beds from us. We will help you in the same way as we have helped them. Just answer a few simple questions to help us to advise you and we will give you all the information you need to enable you to make an informed decision. Before long you will be sleeping better than you have ever slept before. This advice will cover such aspects as the size, type, colour and style of the base (if required) and its feet, legs and castors and storage options; mattress comfort and support including most suitable spring tension, headboard type, style and colour; and accessories (if required). Contrary to popular belief, it is not always necessary to try your bed before buying it. But f you do, then please try it properly.
What does delivery cost and what does it involve?
This depends on where you live, how many beds you order, and the level of service you ask us to provide.
We prefer, whenever and wherever possible, to deliver your bed into your bedroom, unwrap and assemble it, and take away the packaging. Only in that way can we be sure that your purchase reaches your bedroom and is in perfect condition. This service, to many parts of western Europe where the bedroom is no more than one floor above ground level (unless there is a suitable lift) and where there is unrestricted access for a HGV both physically and legally to within 50m of the property, costs on average £375GBP plus VAT. For other parts of the world prices vary widely, but as an example, our "into the bedroom service from the factory in Australia is around £650GBP.
The service is provided by our approved British international house removal company with whom we have been working for 10 years. The cost is kept low by sharing the company’s trucks or containers with other customers. Where we are unable to deliver into the bedroom, we can arrange delivery to your nearest port or airport.
You will need to arrange import customs clearance and may have to pay taxes, duties and other charges in your country. Please ask the relevant authorities for guidance on taxes and duties and other charges before you commit to buying from us. We suggest that you use the services of a customs agent if you have not imported before or recently as the information available to us may be out of date..
If you do not require our service, we can arrange to deliver your goods to your own chosen carrier on the UK mainland, or for you to collect the goods from the factory.
How do I know can I trust you?
Nearly all of our clients around the world have bought their beds or mattresses from us without trying them. Many had misgivings before buying from us from many miles away. Over 100 testimonials on this website show how happy they were with the advice we gave, the experience of dealing with us, and their purchase. But if you still have concerns, you are welcome to call Relyon on 0044.1823.667150 (for Relyon and Dunlopillo products) or Millbrook Beds on 0044.2380 662307 and ask them about us.
Why not CONTACT US NOW?
Roger Charles and Mikaela Charles are looking forward to helping you sleep better than you have ever slept before – no matter where you live in the world.