I hope you’re doing well in the New Year. I know some time has passed since you sent me the feedback questions. I wanted to take the time to let the bed settle and to allow myself to adjust to the new mattress.
Your bed and what you really like / don't like about it?
What I love was being able to find a pocket sprung bed made with natural materials, top quality construction, and on top of that, the ability to have a pure mattress and divan with no added chemicals. When searching for a bed without harmful chemicals I found there are not many options and almost none for a non-latex bed. Vi-spring seemed like the only other option but came at a hefty price tag. I am not sure they could furnish a mattress and divan without chemical fire-retardant treatment.
I love the cottonsafe tick, it's soft and seams very strong. I would strongly recommend it to anyone with chemical sensitivity or anyone concerned about FR chemicals (and after reading some reports on the FR chemicals who would want to take chances with neurological and carcogenic links).
After sleeping on the bed for about 2 months, and allowing my body to adjust, I am extremely satisfied with the bed and am sleeping well on it. The Tamar has a very nice balance of spring and comfort layer sink which I believe is the best combination for me since I sleep on my side.
The one thing I didn’t like was that my hips sunk in just a little too much in my opinion. I have fixed that by crafting a board wrapped in fabric which is placed between the divan and the mattress where my hips lay. This has brought my hips back into alignment and made this a wonderful, amazing bed.
The help and advice we gave you before you placed your order?
By the time I spoke with you, Roger, I believe I had a pretty good understanding about this type of bed construction, though you thoroughly explained the different options. The best piece of advise you gave me was to let you handle all the shipping and importing through your quote. And I am very glad I headed your advice on that.
Staying in touch throughout the transaction?
Staying in touch was very easy. You had great customer service. Even though there was an 8 hour time difference, there was never a time I didn't have my questions answered by either phone or email. I am sure I was more demanding than others with making sure there were no chemicals in the mattress. But you were always there to answer my follow up questions (and I am sure I asked a lot).
Planning and making your delivery?
The importation was easy thanks to the freight forwarder. They contacted me and made the process of importing and duty easy. The curbside delivery happened with almost no notice, only a call 30 minutes before delivery. However, I was home so there was no problem. I will say that bed and divan fared very well to have travel that far and not to have been damaged in any way. I say that as someone who has shipped freight before. I have had shipments damaged that were made of metal and traveled less than 200 miles. So shipping a bed and divan that far is a testament to the packaging and the firms you contract with to ship. Your shipping price was pricey but worth the money in the end
The overall experience of buying your bed from us so far away?
I was very happy with my bed purchasing experience. Even though British beds was so far away I felt there are proper protections in place to alleviate any concerns of making an expensive purchase like this over the phone. I felt the purchasing experience and the bed was personalized and tailored to suit me. The only negative was a mistake from one of the shipping firms which rolled the cost of the mattress, divan, and shipping charges into one. This resulted in me paying $100 more in duty then should have been paid. Overall I was very happy how everything worked out and would recommend British Beds Worldwide to anyone looking to purchase a bed of this caliber.
(Purchased a Kingsize Dartmoor Beds Tamar divan-set September 2016)