Thank you for your e mail. I would be delighted to give you some feedback on both the product and the service!
We have been very pleased indeed throughout the whole process and have already recommended you to friends. Your advice in helping us choose the correct bed was most helpful and throughout the whole process we have felt well looked after and fully informed. Buying an expensive item in the internet is always a risk but as soon as we had spoken on the phone we were very reassured that we had found an excellent company.
The delivery process worked very well and we really appreciated you keeping us up to date and taking our availability into account. When the delivery men arrived they were wonderful. Because we have a sharp turn unto the lane and we did not know it was going to be an articulated lorry, they had to park at the end of the lane. They were not phased by this and adapted brilliantly. They put the bed together and ensured we checked everything and were happy with it. In addition they were friendly, polite and continuously cheerful despite it being a very hot day.
As for the bed, we love it!! We like the bed design and the frame but the mattress is just amazingly comfortable and although this probably sounds like an advert (!) my husband who had back ache with our previous bed, has not felt any pain or discomfort since sleeping in the new bed.
So, as you can see we are very satisfied with all aspects and feel it has been an excellent purchase. Thank you very much.
(Purchased a Kingsize Dartmoor Beds Bampton Caned Bedstead with Footboard and a Dartmoor Beds Tamar one-piece mattress February 2018)